Frequently Asked Questions
Find instant answers to common questions about your entertainment tickets.
How do I access and use my digital M-Ticket at the cinema or event?
Once your booking is confirmed, a digital M-ticket with a unique entry code is generated. Open it anytime from "My Bookings", or via the link sent to your email. Show the code at the cinema or gate entry scanner; no paper printout needed.
What is the ticket cancellation policy and when do I get a refund?
Most cinemas and select events support cancellation up to 20 minutes before the scheduled showtime. Go to "My Bookings", choose the booking and select "Cancel & Refund". The amount paid, less a ₹50 cancellation fee, is refunded to your original payment method within 24-48 business hours.
How do discount coupon codes like SHOW50 work?
On the checkout page, enter your promo code and tap "Apply". If the minimum purchase conditions are met, the discount is deducted from the payable total. First-time users can use SHOW50 for 50% off (up to ₹150) on bookings of ₹300 or more.
Can I pre-order Food & Beverages and have them delivered to my seat?
Yes. When booking cinema tickets you can add popcorn, nachos, combos, burgers and drinks. In luxury auditoriums like INOX Insignia, snacks are served right at your recliner.
What payment methods are supported?
UPI (Google Pay, PhonePe, Paytm, BHIM), major credit and debit cards (Visa, Mastercard, RuPay, Amex), net banking, mobile wallets and ShowBuzz e-gift cards. Card details are entered on our payment partner's secure page and are never stored by ShowBuzz.